Question 1

I'm not sure about what services I need. What should I do?

Accepted Answer

We encourage you to book a free discovery call (https://www.talesfromhr.com/booking-calendar/discovery-call?referral=service_list_widget)with us by visiting our bookings page.(https://talesfromhr.com/bookings) This conversation will determine how we can help you achieve your career goals.

Question 2

What is the difference between a "Career Package" and stand-alone services?"

Accepted Answer

Our stand-alone services are just that- separate items that you can select and add to your cart in any combination that suits your needs. Career Packages, however, are our best-selling products and services, strategically and conveniently bundled together to offer you cost savings while helping you to achieve your career goals.

Question 3

How long does the resume crafting process take?

Accepted Answer

Unless other arrangements are made, document drafts are provided within five to seven business days from when the client information is received. This includes information from the Resume/CV Questionnaire or information received via e-mail or consultation.

Question 4

What information/documents am I expected to provide?

Accepted Answer

Career Marketing Tools (Resume/CV/Cover Letter/Linked In Optimisation)- you are expected to complete the TFHR Resume/CV Questionnaire, provide your most recent resume and a vacancy post (if applicable). Don't worry if it's been 5 years since your last update, we just want to know about your background.
 
Interview Coaching- upon check out you will be instructed to attach the vacancy post or submit a link to the post.
 
Career Coaching- these packages are custom and the requirements will be detailed in your contract.

Question 5

How many revisions per project are allowed?

Accepted Answer

• Cover Letter Crafting: no more than two full rounds of revisions 
 • Resume Crafting: no more than 4 full rounds of revisions 
 • LinkedIn Oprtimisation: no more than 4 full rounds of revisions

Question 6

Am I expected to sign a contract before proceeding with your services?

Accepted Answer

No. Making a purchase from us serves as an acknowledgment that you have read, understood, and accepted the terms of our Career Marketing Tools Agreement (javascript:void(0))and/or Coaching Agreement.(javascript:void(0)) This is explained on your check out page.
 
For Career Coaching Services you will however receive a separate contract customised to the services and time period you agreed to with your Career Architect.

Question 7

How soon in advance should I book an interview coaching session?

Accepted Answer

Please book your service 5-7 days in advance to ensure that you have time to review your customised interview guide. However, you can pay the rush fee and your session will be facilitated within 1-2 days.

Question 8

Do I need to download software to my computer in preparation for coaching sessions?

Accepted Answer

All video coaching sessions are conducted via a one-click video meeting platform that does not require a download. Your PC/Mac browser is all you need.

Question 9

Is career coaching a one-time session or a series of sessions?

Accepted Answer

Your coach will be your catalyst and facilitator on a path of discovery and self-awareness about your career, job search and goals. One-time sessions are facilitated but note that the coaching relationship develops over time and to see the best results you should invest in one of our customised career coaching packages.(https://www.talesfromhr.com/category/coaching)

Question 10

In what currency are your products and services listed?

Accepted Answer

All items in our online store (https://www.talesfromhr.com/category/all-products)are currently in Trinidad and Tobago Dollars. (TT $1.00 ≈ US $0.15)

Question 11

What forms of payment do you accept?

Accepted Answer

Payment can be made via:
-Online transfer or deposit to our business bank account
-Credit Card (WiPay or PayPal)

Question 12

I don’t have a credit card, can I still purchase via your website?

Accepted Answer

Yes, you can. Upon checking out you have the option to choose your preferred method of payment. Simply select “bank transfer/online deposit” and instructions will appear with our banking info as well as details on how to submit proof of payment.

Question 13

For "bank transfers/online deposits," do I have to make the payment in full before the service commences?"

Accepted Answer

Yes, service only begins after your proof of payment is submitted to info@talesformhr.com.(mailto:info@talesfromhr.com?subject=Proof of Payment)  This applies to all services. Digital and physical products are also delivered or shipped after proof of payment is submitted.

Question 14

How do you treat with refunds?

Accepted Answer

The products and/or services purchased from the Company are designed, and customized for each client. As such, they are considered a set of creative products and services and are non-refundable.
However, an administrative fee of 20% will be deducted from the total fee paid if a refund is requested before receiving a Resume Questionnaire or a scheduled consultation with a Career Architect

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